From the category archives:

Office Productivity

Starbucks Coffee Zebra Knitter Critter Plush

The adorableness you see before you is the Starbucks Coffee Zebra Knitter Critter Plush from Starbucks’ online store. These beautiful little Kenana Knitter Critters are hand-knitted by rural women in Kenya using all-natural hand spun wool that is dyed with natural plant dyes.

Everyone loves to have special things on and around their desk that mean something to them.  Things that express something about their views of the world and the things that bring them joy and happiness.

Check out what these desk buddies have to say for themselves:

Money earned by these Kenana Knitters goes directly to the women who are able to improve the quality of life for themselves and their families.

How could anyone NOT want to get in on that?

Office Humor: Sleeping on the Job

by Joi on February 9, 2010

The guy above looks like I felt during college Algebra class. And Economics class. And Biology….

For more laughs at the expense of poor, unsuspecting sleepy heads, click the link below:

Asleep on the Job

Double Tier Multi Purpose Steel Book Rack, Mar Resistant Finish, Black. Sold IndividuallyDon’t you just hate it when things that were preached to you as a kid turn out to be blissfully true?  Things like “money doesn’t grow on trees” (by gosh, it doesn’t), “always wear clean undies,” and “a place for everything and everything in its place” seem almost golden once we’re old enough to know that we don’t quite know everything.
I always thought the stressing on organization was just a way to torment me and my billions of Barbies, Barbie shoes, and other Barbie paraphernalia.  Turns out, there’s a great deal of merit to the whole approach.  You not only function better when everything is tidily in its place, you stress less.  Fewer misplaced papers and less time hunting for a particular pen make the day move along a calmer circuit.

A favorite website of mine (ReStockIt.com) takes a similar approach.  The glorious Double Tier Multi Purpose Steel Book Rack, Mar Resistant Finish, Black (above) is from ReStockIt and is just one of the countless products they have to make your office a more organized place in which to live and work.  This multi-purpose steel book rack features shelves in a decorative, contemporary design. You can use the rack on a desktop or as a wall mount, if  space-saving is the name of your game.

Click through the link or image for more details.  This one is the double tier rack, but they sell a single tier one as well.

TurboTax Home and Business Federal and State with efile

You can save on TurboTax Home and Business Federal and State with efile at Staples if you act before February 6. Five different varieties of Turbo Tax Software are actually $10 off the regular price.

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Royal MC50MX 5-sheet Micro-Cut Shredder
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TurboTax Business Federal with efile
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TurboTax Home and Business Federal and State with efile

  • Includes everything you need for your self-employment and personal income taxes.
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Learn more about each of the Turbo Tax Software products when you click through the link below.  Staples offers an abundance of information about each one, including videos, reviews, and more.  Trust me, you’ll be a walking, talking encyclopedia when they’re done with you.

TurboTax Home and Business Federal and State with efile

I recently had one of those Ah Ha! moments in life. If I’d been a cartoon, a light bulb would have gone off over my head.  Chalk it up to a new year, new goals, reflections, self examination and all of that good stuff.  I was driving along, chugging my Iced Green Tea from Panera Bread (can you say addiction?) and wondering why I didn’t seem to have the same zest and passion for a lot of my online projects, websites, and blogs that I once did.

I mean, I take pride in my sites and in our online web publishing business and I couldn’t love what I do any more than I do.  However, I don’t jump out of the bed quite as excitedly as I used  to.  I also tend to get distracted much easier than before.  I’ve simply noticed a shift in my attitude the past few months – not a huge shift, mind you, but a shift nonetheless.  So I wanted to get to the bottom of it and the sooner the better.

As one part of my brain was lying out the situation, another part offered up the answer with one word:  Overwhelmed.  The part of the brain that was busy dishing out the facts wasn’t so sure…. I work from home for crying out loud, it said… how can I be overwhelmed when I set my own terms, goals, deadlines, and hours?  Nah, I wasn’t buying that.

But, as I drove along, the same word kept playing again and again in my brain.  So, being a blogger, I laid out all of my must-dos and wana-dos in bullet points fashion:

  • get fit – I want to devote time to achieving the best health and fitness I possibly can
  • I want to expand my self help blog/website and add more articles
  • I want to re-do my entire mental fitness/brain fitness website and blog
  • I need to add a lot more pictures to my Kentucky site and I want to add a lot of slideshows
  • I wanted to re-do 3 other websites and 2 other blogs
  • I want to redecorate the living room
  • As soon as spring arrives, my husband and I have a lot of landscaping and gardening plans that I’m completely excited about
  • I have lots of goals for my recipe blog
  • I had 14 blogs that I wanted to keep updated, if not daily – every other day
  • I had relaunched a site that would take a lot of work to get back on its feet
  • I need to do more article writing and marketing
  • Social media – I need to become more involved

Then, add to the list the fact that I am an avid cook who is happiest when she’s in the kitchen cooking for at least an hour each day.  Less than that and I feel cheated.  Also, if it’s college basketball or baseball season – in the evening, my cat Alexa and I want to be right where the action is… in front of the television with snacks nearby.

After a brief inventory, I went with “overwhelmed.”  I envisioned a plate that was packed so full – with so much food piled onto it – that it was atrocious rather than inviting.  I knew some things needed to go and, as is usually the case, I didn’t have any problem pinpointing the ones that were more trouble than they were worth – the things that didn’t offer me enough of a reward or satisfaction to make them worthwhile.

By the time the amazing green tea was gone (and my straw was making its sssswwwwwwwrrrr, there isn’t any left, woman plea) I had mentally shortened my self-imposed obligations and saw light at the end of the tunnel.  What’s more I actually saw the plate.  The plate, to me, represents life and, more importantly, getting all of the enjoyment from it that you can.  When we heap too many expectations onto the plate – and onto life – we don’t have time to really approach life as it was meant to be approached.

Instantly, I mean instantly, I felt better.  I was able to lay out a workable daily schedule – one that allowed life to be beautiful, not just busy.

If you’re feeling a little less inspired or motivated than normal, take a good, honest look at your life.  Don’t just ask yourself what you NEED, ask yourself what you WANT.  What makes you happy?  What makes you feel relaxed?  What gives you the greatest joy?  Are you allowing yourself enough time for these things?

By the same token, you may be one of the few people carrying a plate that’s too empty.  Instead of biting off too much, you’ve been guilty of having lips so tight a straw couldn’t squeeze through them!  Maybe you’re at the point where you want more from life and more from yourself.  If that’s the case, fill your plate wisely.  Choose things that you are truly passionate about – the sort of things you could, literally, talk about for hours without taking a breath.  These are the things that will almost always seem like play even when they’re work.

If you need to add to your plate, go for it… just be smart about it.

If you need to clean off some of your plate, get busy. I highly, highly, highly recommend it.  And, with that said, I am now off to look at some miniature tomatoes, a hummingbird garden, and a shade garden that my husband showed me online last night.

Below is a guest post by Kevin Baker and it really gives us all a lot to think about. As you read through the article, hold yourself accountable in each area – whether you have your own small business or are part of a larger business. Bloggers, web designers, graphic artists, affiliate marketers, and web publishers can also use the advice to become better at what we do. Generally speaking, becoming better means earning better, right?

So let’s not waste another second!

Oz Was No Wizard at Customer Service
By Kevin Baker

In The Wizard of Oz, the title character is beloved and revered by all the people in that magical land over the rainbow. Yet when you look at it from a small business/customer service perspective it’s really hard to understand why.

In fact, the Great and Powerful Oz is probably one of the best examples of what not to do if you want to grow your business. Let’s take a look at some of his mistakes, and see how an alternative strategy might suit your business better.

  • Be difficult to reach. In order to seek an audience with the Wizard, Dorothy and her friends must first navigate a strange and unfamiliar landscape with confusing twists and turns. It’s a little more difficult than the simple advice to follow the yellow brick road. How tough are you to reach? Is your contact information (phone number and/or email) clearly spelled out on your Web site, or do you hide behind a contact form? Customers and prospects don’t like filling out forms. They want to speak to a real person. Make it easy for them. Actually publish your phone and email information in the ‘Contact Us” section. Even better, add a “Call us” button on the site that automatically makes the call for the customer.
  • Hide behind a gatekeeper. When Dorothy and friends finally get to Oz, they think they’re going to make an appointment and see the Wizard. Instead, the gatekeeper says Oz never sees anyone. When customers or prospects call your business, can they get through to the person they’re calling? You want to make sure your phone system makes it easy to get to the right person. A virtual phone system helps with that, because its virtual receptionist can direct callers to the right extension – even if they’re not sure what that extension is. It also provides options to forward office phones to home, mobile or other phones, making you and your employees reachable even when you’re out of the office.
  • Work in an ivory tower. Or in this case in Emerald City. The Wizard only knows his own perspective because he never sees or talks to the regular people. He thinks it makes him mysterious, which is true. But it also means he has difficulty relating to the people who need his help. It’s important to maintain regular contact with customers, prospects, business partners and others so you can seek out their perspectives and points of view, and understand better what motivates them so you can deliver what they want.
  • Go back on your word. The Wizard tells Dorothy if she and her friends want him to grant their requests, they must first bring back the broomstick of the Wicked Witch of the West – a daunting task. When they return after fulfilling their end of the bargain, though, the Wizard starts to backtrack because he knows he can’t actually do what he promised. As a small business you have to know what your capabilities are, then A) be sure not to promise things you can’t deliver, and B) deliver on the things you do promise.

All that being said, the one thing the Wizard got right was creating that larger than life image. Today, small businesses have the opportunity to make themselves look larger and more professional by using tools and technologies that provide the same capabilities as those enjoyed by large enterprises.

Oz may have been great and powerful, but when it came to customer service he left a lot to be desired. Learn from his mistakes and you’ll have more happy customers saying there’s no place like your company.

Kevin Baker is my1voice Product Marketing Manager for Protus (www.protus.com), provider of the highest quality Software-as-a-Service (SaaS) communication tools for small-to-medium businesses (SMB) and enterprise organizations, including my1voice, the cost-effective, feature-rich virtual phone service that travels with the user from phone to web, award-winning MyFax, the fastest growing Internet fax service and Campaigner, an email marketing solution with advanced automation features. Kevin can be reached at kbaker@protus.com.

Thanks, Kevin – Great food for thought and a very fun read.

Share your thoughts, experiences, and advice in the comments!

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If you spend as much time working online as I do, you know what it’s like to want the following:

  • More time
  • More hands

Unfortunately, I’ve given up on waking up to a 36 hour day and, frankly, I’m not sure I could pull off a 4 hand look, try as I might.  So, there you have it.  I’ve accepted the fact that I have only 24 hours and 2 hands to work with.

A well-constructed daily planner and to do lists placed where I can see them gets around the time issue nicely.  And extremely innovative and brilliant office technology such as the AT&T TL7610 DECT 6.0 Digital Cordless Headset (Silver/Black) make my two hands seem like 4.  Without the stares.  I was recently sent one of these fantastic headsets to review and I totally give it two thumbs up (or would that be 4?).

AT&T Cordless Headset DECT 6.0 Digital (TL7610) Features:

  • Unsurpassed range
  • DECT 6.0 digital technology
  • Wirelessly pair to any 2008 AT&T DECT 6.0 cordless phone
  • Headset volume control
  • Up to 500 feet of range
  • Auto off
  • Conference capability with up to 2 headsets
  • Dual color lighted in-use indicator
  • Headset volume control
  • Lightweight and comfortable design
  • Multiple connection options: handset port and parallel PSTN
  • Multiple wearing styles: over the ear, over the head or behind the neck style
  • Mute
  • One-button answer
  • Optional handset lifter (AT&T TL7000 sold separately)
  • Optional remote dial pad works with PSTN connection mode only (AT&T TL7601 sold separately)
  • Sound level protection
  • Works with corded or cordless 1-line and 2-line phones
  • Works with multi-line business systems
  • Silver

The AT&T TL7610 DECT 6.0 Digital Cordless Headset (Silver/Black) isn’t just perfect, it’s essential.

Here’s why:

  1. No more pain in the neck. If you’ve ever done the ridiculous phone balance (where you try to hold it between your ear and shoulder) while keeping your hands free as you talk on the phone – you know the pain and strain that you feel in your neck.  The pain doesn’t go away, sometimes, for days.  A cordless headset frees you from the pain as it frees your hands from the phone.
  2. No more embarrassing drops. It’s just not cool to drop someone on the floor then follow it up with an, “Uh oh, I dropped you! (nervous laughter) What were you saying???”
  3. Your hands are free, free, free. As you’re listening to the person on the other end of the phone, your hands are free to type, write, search, drink coffee, file your nails, play Farmville (don’t judge me), or file papers.  Multi-tasking is a given today – not an option.
  4. You’ll look so darned tech-y. That counts for something, right?

The gorgeous, sleek AT&T TL7610 DECT 6.0 Digital Cordless Headset (Silver/Black) should absolutely be the next thing you buy for your office.  You’ll want to get one for the home as well – cooking is so much easier to do with two free hands.

This particular cordless headset is as clear and perfect as you could ever hope for.  It sounds just like a regular phone conversation – just without the neck strain or tied-up hands.  What’s more, this headset features an unsurpassed range of up to 500 feet – so if you like to walk while you talk (my husband’s the expert at that), feel free to be free!  The AT&T TL7610 Digital Cordless Headset is compatible with any phone you can think of.  The TL7610’s base doubles as its charger, which I love.  The last thing I need is another charger to chase around the house.

This is an extremely comfortable and very easy to use cordless headset.  The instructions and guide are 100 percent clear and easy to follow.  It’s a personal opinion, but I think AT&T always excels at keeping things very clear and uncomplicated.  Man, I love them for that.

At less than $200, the AT&T TL7610 is priced lower than most of its competitors.  With above-average sound quality and range, it is a must-have for anyone who uses the phone for more than just a few minutes a day.  I think that’s pretty much everyone!

The links I’ve included in this post point to Amazon, where the AT&T TL7610 is just $169 – unheard of!

My closest co-worker is a total sweetheart. She’s less than two foot tall, doesn’t shave, always sleeps on my desk in front of me, and her breath smells like tuna. We get on famously, so I really have no experience with office warfare or with the desire to ambush someone by the water cooler.

However, if you are more in touch with those feelings than you even care to admit, I have a post you’re going to love. It’s A LOT of fun and will give you some pretty remarkable ideas.

See The Office Arms Race, soldier, and go get ‘em.

Hmmmm. You know, a few of the ideas in this particular post are kind of inspiring me. See, I have a score to settle with my dentist… Mr. “This won’t hurt much..” – The last words I remember hearing right before my face was pulled off of my skull. I’m just not sure if I’ll set up a USB Missile Rocket Launcher beneath his desk or go at him head on with a Nerf N Strike Raider Rapid Fire CS-35 Blaster.

Hehehe… ouch… heheh… ouch….

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